Key Competencies:
Engaging Communicators: Team Members who excel in connecting with customers, colleagues, and stakeholders across various channels.
Customer-Centric Advocates: Team members who champion customers’ needs.
Insightful Decision Makers: Team members who possess a knack for analyzing data and using it to make informed decisions.
Responsibilities:
• Maintaining established SLAs for incoming contacts in the queue.
• Assess cases and distribute them to the appropriate department(s), including collaboration with these departments.
• Respond with a final ruling to incoming disputes in timely order – with proper evidence and context.
• Ensure follow-up of cases promptly.
• Prepare monthly reports w/analysis and findings.
• Work on special projects as required.
Requirements:
• Experience working in investigations and comfortable with making timely decisions.
• 2+ Years of customer service experience.
• Strong organizational skills.
• Skilled with Excel, Word, and other MS Office applications.
• Strong command of the English language.
• Analytical with a high attention to detail.
• Assess cases and distribute them to the appropriate department(s), including collaboration with these departments.
• Strong Internal Process and Policy knowledge.
To apply click the following link:
https://careersantigua.recruitee.com/o/player-advocacy-analyst